Detailed Information on This Customer Service Job Position in Ottawa

Part time Customer Service Rep (Ottawa ON)

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At Mogo, we believe that people shouldn't have to pay more just because they don't have cash or credit on hand. Our unique, customer-focused approach to unsecured consumer lending has put us on the path for aggressive growth in the Canadian market and we're looking for people that "get it". We know that a company's success is only possible through the personal and professional achievements of its team, and if this sounds like something you want to be a part of, check out http://www.mogo.ca or become a Facebook fan and see for yourself what makes Mogo different.

Our CSRs are the face of Mogo and key members of the team! We're looking for outgoing, enthusiastic individuals who can provide customers with an exceptional experience but are also driven to surpass sales performance targets. If you fit the bill, take a look at the details below and send your resume to careers@mogo.ca with "CSR" and your city name in the subject line.

JOB DETAILS:
* Responds to and resolves customer inquiries in person and over the telephone with accuracy, courtesy, friendliness, timeliness and professionalism.
* Participates in store marketing programs, face-to-face and door-to-door flyer and postcard drops.
* Strives to meet and exceed sales goals.
* Takes the initiative to assist other team members in achieving sales goals.
* Conducts outbound sales calls to inform existing customers of products and promotions.
* Approves or denies customer loans based on established loan criteria.
* Contributes to team goals by working towards branch loan volume and customer goals.
* Ensures the confidentially of customers' information by adhering to PIPEDA.
* Complies with strict cash handling procedures for taking payments, issuing and releasing company funds.
* Completes accurate daily cash balancing and closing audits, including balancing personal float, loans issued, and payments received.
* Keeps a record of audits and forwards audit information to accounting department.
* Completes various trackers and spreadsheets for day-to-day operations.
* Completes operational checklists, to include timesheets every shift.
* Maintains open communication regarding operational issues with key stakeholders.
* Serve on committees and teams representing their store or region.
* Follows company guidelines, operational procedures, health and safety and HR policies
* Embraces and upholds the company's goals, values and corporate objectives in a positive manner.
* Demonstrates respect for team members through support and appropriate, constructive feedback.
* Part time position (10-25 hours/week).

THE IDEAL CSR:
* High-school diploma.
* Minimum 1-year experience in a customer-facing role in a retail or hospitality environment.
* Strong retail sales experience.
* Consistent track record in achieving sales targets.
* Basic typing skills, computer knowledge of Microsoft products, and familiarity with the internet.
* Commitment to exceptional customer service.
* Excellent time management and organizational skills.
* Demonstrated problem solving skills and analytical abilities.
* Demonstrated success meeting deadlines and objectives as part of a team and independently.
* Thrives in a fast-paced, changing environment.
* Track record of actively taking part in change and process improvements.
* Experience working in an environment with strict policies and guidelines.
* An outgoing and enthusiastic individual.
* Excellent verbal and written skills.

TO APPLY:
Send your resume and cover letter to careers@mogo.ca with "Ottawa CSR" in the subject line.

Location: Ottawa ON Compensation: To be negotiated This is a part-time job. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.