Detailed Information on This Customer Service Job Position in Vancouver
Insurance Benefits - Admin (Burnaby)
CLick here for more details and to apply to this job1 year maternity leave contract position
Our Burnaby office has an opening for a Benefits Administrator starting as soon as posible with both professionalism and a high standard of customer service. You will be responding to inquiries and complaints on a daily basis. In addition, your duties will include providing information regarding the termination of benefits, processing claims, and instructing clients on how to fill out the paperwork. 25-40% of this job is spent on the phone, with the remaining portion of your day being spent completing administrative duties.
Responsibilities:
- Answer incoming benefit plan calls.
- Weekly cheque deposits & monthly reconciliation.
- Receive and process hourly remittance forms.
- Process all changes, enrolments, and terminations etc. for Health, Dental, Life, AD&D, and LTD insurance.
- Establish and maintain relationship with insurance provider.
- Establish, maintain relationships and provide support for Agent network
- Maintain files of benefits plan history, benefits data, correspondence, reports, and forms.
Requirements:
- Previous benefits administration experience preferred but not necessary
- Ability to effectively present information and respond to questions from groups of managers, members, and other employees in a timely manner.
- Strong communication skills, multi-tasking and attention to detail.
- Highly professional and confidential individual with the ability to meet time sensitive deadlines.
- Proficient with MS Office, including Word, Excel and Outlook. Ability to master new software quickly.
- Friendly, professional and polite with experience in customer service.
- Experience with data entry.
- Interpersonal skills: team player, tactful, sensitive, flexible, works well with others
Additional Comments:
Hours: 7.5 hours per day between the hours of 7:00 am -- 5:00 pm.
Annual salary: Compensation based on experience.
One year contract position
We also offer one of the industry's most progressive training, benefits and compensation packages.
We thank all candidates for their interest, however only those selected for an interview will be contacted.
Location: Burnaby Compensation: $30-33K, based on experience
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